1. How does the Accounts Receivable Shared Service Center ensure quality control?
BW (Business Warehouse) reports are executed regularly to research down payments, open items and to confirm the customer master record has the correct information. The following are examples of the reports:
- Customer Master Data
- Days Sales Outstanding
- Aged Receivables
- Current Receivables
- Partial Paid Receivables
- Unapplied Cash
2. When does Accounts Receivable Shared Service Center start researching open invoices?
Below are guidelines for researching and resolving open invoices:
- Contact customer within 60 days if open invoice is greater than $10,000.
- Contact customer after 90 days if open invoice is less than $10,000.
- Contact department within 1 day if customer claims the invoice will not be paid due to performance. At this point it is the department’s responsibility to resolve and the invoice will be closed as uncollectible. Once disagreement is resolved a new invoice will be issued.
- All issues that ARSSC can resolve will be completed within 3 business days and forwarded to the customer. A follow-up call will be made within 5 business days.